Customer reviews of Bishops Cross Car Sales

By Ellie M on 27 September 2015 | Verified purchase

I part exchange my Mazda with the garage, they were very friendly and did me a super deal on the exchange of my car, a real genuine car dealership and would recommend them to my friends , the car I bought from the garage was in perfect condition and I'm very happy with it ,all in all it was a Hassel free strait forward exchange .

By A T on 26 September 2015 | Verified purchase

Buying from Rob was hassle free and we feel we now have a great car at a great price. We loved our current car and it was getting old but Rob still tool it off our hands to reduce our hassle further. I would recommend Bishops Cross to anyone looking for great cars and great service.

By Paul H on 09 September 2018 | Purchase not verified

I must commend Rob for his professionalism, decency and honesty. I was travelling across from N. Ireland to pick up a VW Transporter Rob was selling. From the first point of contact made, Rob was very good at trying to find the best solution to get the car to me. In the end I travelled across, Rob's driver picked me up at the airport and my test drive was on the way back to the garage. Post-transaction Rob was great at helping resolve an issue that had materialised on the drive back home. I would recommend Rob and his garage thoroughly after the experience. I doubt other garages would have had the seem degree of honesty and helpfulness in similar circumstances.

By Dave L on 27 August 2018 | Purchase not verified

Great service all round - Had a look at the car we were interested in & took it for a spin before buying it. Had a few questions which were all answered, along with some some good advice. No pressure sales whatsoever. Would recommend & will certainly have a look to see what’s on the forecourt when we look to change our other car next year! In summary, Friendly service, competitively priced quality cars & one very happy customer!

By L M on 11 August 2018 | Purchase not verified

A real pleasure buying from this garage. Thoroughly deserve their 5 star rating. Honest, friendly, and no pressure. Price of my new car was also very fair.

By Mike B on 25 March 2018 | Purchase not verified

After test driving and deciding to buy my Audi from the owner of Bishops Cross we agreed a price on part exchange and about an hour later drove away in my new car. Only slight problem arose when driving away, the heater motor had given up. The salesman looked mortified and arranged to have this repaired within a few days and everything was handled very well. Sometimes, it's how people deal with problems that shows their true character so in this case, full marks. I've had the car a few weeks now and have had the car in to my trusted specialist garage for a full service, gearbox oil etc etc as I am super fussy and nothing came up as a problem. I hope to revisit this garage when I'm next looking at cars but after spending loads on upgrading the tyres and stereo I hope to hold on to this one for some time!

By MR H on 13 February 2018 | Purchase not verified

From the first phone call to driving the car away the experience was excellent. On arrival we were greeted by Rob and shown the Audi after taking it for a test drive we decided it was the vehicle for us all questions were answered and nothing was to much trouble even though our car had a private plate we used Rob's computer to do all the relevant paperwork we left with the Audi on the same day saving us a return trip and Rob let us post the logbook and spare key later. I would definitely recommend Bishops cross car sales as the experience was second to none thanks Rob.

By G P on 04 February 2018 | Purchase not verified

Bishops Cross Car Sales made us feel like valued customers from the moment we arrived to the time we left with our newly purchased car. There was no hard sell. We were given all the time we needed to check the car. We even had time to insure the car and get it road taxed while completing the purchase. Within a short time were driving home with our newly purchased car. The car came with full service history, full MOT records, and all the documents as was specified with a complete set of keys. What a pleasant experience! Very professional. 5 Star.

By Robert L on 31 December 2017 | Purchase not verified

After a lengthy discussion regarding the possible purchase of a Tiguan and the promise from the owner that if we drove up on New Year’s Eve we could take a look at the vehicle with a promise of a test drive we were very surprised after travelling for over an hour with 2 young children that the owner refused a test drive of this vehicle stating that unless we were going ahead with a purchase that day we would be wasting his time and he didn’t want to then have to re-valet the vehicle after a test drive !! He had no consideration that we had just done a 2 hour round trip journey to see the vehicle with the understanding of at least a test drive before we would consider an offer and he had made the assumption that as a family we couldn’t afford to buy the vehicle as we had stated we wouldn’t allow our vehicle to be part-exchanged for such a ridiculous low price he was offering almost £1000 under what we had been offered as part exchange at other more reputable garages. He made the assump

Reply from Bishops Cross Car Sales on 02/01/18

Unfortunately most of the above review is untrue and deeply upsetting. We did stay open on New Years eve and we did show the customer a lovely vehicle. Unfortunately we did not like the vehicle that the customer was trying to part exchange with us and so politely declined from making an offer. We said how sorry we were that we would not be able to take his car in part exchange; at no point did we make any offer. I shook the customer's hand and wished him a safe journey home. We are saddened at this customer's demeanour and review. We are in the process of trying to contact the customer to resolve the issue.

By Mark G on 17 October 2017 | Purchase not verified

This is my third purchase from this garage and I have been pleased with the buying experience and the car purchased. Faultless buying experience; thank you Rob and Sam.